Lesson 7: An Open Mindset
Contents
Video
An Open Mindset
"If you're the smartest person in the room, you're in the wrong room."
This topic is not talked about much, but an open mindset is one of the most important qualities a leader can develop. My number one rule in working with others has always been: "Don't be a jerk." That is not very prescriptive, though. It is more useful to define the specific behaviors that go into it - which is what an open mindset is about.
An open mindset means being all of these things:
- Adaptable
- Willing to embrace change
- Open to learning new things
- Willing to take in all the facts before making a decision
- Open to different perspectives
- Approachable
- Encouraging of others
We all know leaders who are set in their ways and unable to change. One of the most important things I have learned: if you believe you can be open, you can be open.
Here is a framework to help you do that.
The OPEN Framework
O - Observe Without Judgment
Listen to new ideas or perspectives without immediately dismissing them. Pause before forming an opinion or making a judgment. Be aware of your biases and try to set them aside.
This is harder than it sounds. Most of us have strong pattern recognition built from experience - which is useful, but it also means we can reach conclusions before we have fully processed what is in front of us. The first step is simply to notice when that is happening and slow down.
P - Probe with Questions
Seek to understand rather than to debate. Ask clarifying questions to explore different viewpoints. A useful example: "Can you explain more about why you see it that way?" - that single question opens a conversation that a counterargument would close.
Probing is not the same as interrogating. The intent matters. You are trying to understand, not win.
E - Evaluate Objectively
Weigh the evidence before forming a conclusion. Consider the merits of each perspective based on facts and reason. Avoid emotional or knee-jerk reactions to differing opinions.
This does not mean you cannot have strong views - it means your views should be earned, not assumed. As Jeff Bezos once said: "Strong opinions, lightly held."
N - Nurture New Ideas
Embrace uncertainty and be willing to learn. Consider becoming a student of the craft of leadership itself. Be open to changing your mind when presented with new evidence or compelling arguments. Approach new concepts as opportunities for growth.
If you practice taking an open mindset, you will be amazed at what opportunities you will see that you did not notice before.